How Installers Can Make or Break Future and Referral Business

Learn How Installers Can Make or Break Future and Referral Business

About this course:

Installers are usually the last people to have contact with a customer on any project. Therefore, often times what customers think of the installation crew is the impression they are left with for the entire operation. Installers are invited into people's homes and with that invitation comes an expectation of social respect and behavioral responsibility. From bad language to a misunderstanding with the customer, it can all affect the bottom line. Watch this training course where both the panel and participants will share their experiences, challenges, failures and innovative new ideas. You'll leave with a better understanding of how installers can make or break future and referral business.

You'll learn:

  • Effectively prepare the customer for the installation process, so that there are no unpleasant surprises
  • Discuss the most common challenges and misunderstandings that arise when installing a job and how to prevent them
  • Identify the best installer(s) for each job, remembering that attitude and people skills can be just as important as technical proficiency
  • Apply new ideas to increase future and referral business and increase profitability


Your Instructor


The International Surface Event (TISE)
The International Surface Event (TISE)

The International Surface Event (TISE) is the largest North American event serving the floor-covering, stone & tile industries. The International Surface Event is comprised of the The International Surface Event: SURFACES | StonExpo/Marmomac | TileExpo events. Together, these three world-class tradeshows feature four impressive days of the newest products, hands-on demos, inspiring trends, key manufacturers, industry suppliers, along with unmatched education and networking. Held annually each year in Las Vegas, TISE brings together buyers and sellers from all over the world to see the latest products, trends, services and technologies.


Class Curriculum


  Chapters
Available in days
days after you enroll

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

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