How to Provide Killer Customer Service that Will Improve Your Bottom Line
Learn to Provide Killer Customer Service that Will Improve Your Bottom Line
About this course:
Many businesses spend considerable time training salespeople but little time on customer service training. Customer service has been thought of as something you do that fixes a problem. These days it is something that everyone should be thinking about and realizing that it is directly related to their company's success and bottom line. Follow up and great customer service can make or break sales and this doesn't just mean in store, we will explore how this extends to social media as well. Watch this training course and learn how to turn all of your employees into customer service super stars and see your numbers improve!
- Upon completion of this session, participants will be able to:
- Discuss the new research on customer service and its impact on a company's bottom line
- Connect new customer service strategies with improving sales
- Measure customer service improvement in bottom line profit
- Plan and implement improvements in their customer service strategies
The International Surface Event (TISE) is the largest North American event serving the floor-covering, stone & tile industries. The International Surface Event is comprised of the The International Surface Event: SURFACES | StonExpo/Marmomac | TileExpo events. Together, these three world-class tradeshows feature four impressive days of the newest products, hands-on demos, inspiring trends, key manufacturers, industry suppliers, along with unmatched education and networking. Held annually each year in Las Vegas, TISE brings together buyers and sellers from all over the world to see the latest products, trends, services and technologies.