Growing Together, Not Apart: How Installers and Retailers Can Work Together to be More Profitable

Learn How Installers and Retailers Can Work Together to be More Profitable

About course:

Installation services are the DNA of many retail floor covering stores which is fueled by a host of talented installers. While similar products are nearly always available elsewhere, it's what your firm does with these products that make it unique. We will explore how retailers and installers can work together to increase the likelihood of a successful installation and a satisfied customer. This online training course will address the key issues that plague installers and retailers today, including how a retailer can judge an installer's abilities and skill level before hiring or contracting them, the most common challenges that installers face and how retailers can alleviate that burden, the key actions a retailer has the right to expect from an installer, and many more key issues. Retailers and installers in the audience will also have the opportunity to share their triumphs and challenges. Most importantly, we will put it all together to give you the tools you need to work together for the good of the industry and your bottom line.

You'll learn:

  • Identify what retailers and installers have the right to expect from one another
  • Recognize how retailers and installers can work together to increase the likelihood of a successful installation and a satisfied customer
  • Improve the retailer/installer relationship
  • Use their installation services to increase their profitability


Your Instructor


The International Surface Event (TISE)
The International Surface Event (TISE)

The International Surface Event (TISE) is the largest North American event serving the floor-covering, stone & tile industries. The International Surface Event is comprised of the The International Surface Event: SURFACES | StonExpo/Marmomac | TileExpo events. Together, these three world-class tradeshows feature four impressive days of the newest products, hands-on demos, inspiring trends, key manufacturers, industry suppliers, along with unmatched education and networking. Held annually each year in Las Vegas, TISE brings together buyers and sellers from all over the world to see the latest products, trends, services and technologies.


Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

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