Dealing With and Avoiding Flooring Complaints

Learn to Deal With and Avoid Flooring Complaints

About this course:

Wood flooring turning up at the edges, sheet vinyl lifting off of concrete substrates, carpet tiles emitting foul odors. Failures in floor covering occur daily around the country, plaguing flooring retailers/dealers, contractors and end users. In many cases, the failure - and the huge costs and losses associated with it - could have been avoided. Watch this training course and learn about the most common complaints associated with each flooring product and how to avoid them. We'll even discuss how to turn complaints into opportunities to increase repeat and referral business.

You'll learn:

  • Upon completion of this session, participants will be able to:
  • Identify the complaints most commonly associated with each flooring product
  • Recognize how to effectively prevent the most common complaints
  • Recognize what the consumer?s expectations are for the floor covering product
  • Turn complaints into opportunities and more profit for your business


Your Instructor


The International Surface Event (TISE)
The International Surface Event (TISE)

The International Surface Event (TISE) is the largest North American event serving the floor-covering, stone & tile industries. The International Surface Event is comprised of the The International Surface Event: SURFACES | StonExpo/Marmomac | TileExpo events. Together, these three world-class tradeshows feature four impressive days of the newest products, hands-on demos, inspiring trends, key manufacturers, industry suppliers, along with unmatched education and networking. Held annually each year in Las Vegas, TISE brings together buyers and sellers from all over the world to see the latest products, trends, services and technologies.


Class Curriculum


  Chapters
Available in days
days after you enroll

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!